F.A.Q Frequently Asked Questions and Policies
Is the product quality good enough? Is it durable?
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Our products are high quality, reliable for the long-term use.
1.1 We use imported genuine Italian leather, environmental protection wool and high-temperature treated solid wood.
1.2 Stainless steel is available in 304 and 202 specifications.
1.3 We use fireproof sponge. Cushion adopts multi-layer and multi-density sponge.
1.4 Fiberglass adopts high-quality epoxy resin and polycarbafil. Colorful, strong and environmental friendly.
1.5 Environmental friendly paint without peculiar smell.
1.6 Our technicians have more than 5 years experience.
1.7 Five years warranty, free parts replacement. Provide life-long after-sales service.
1.8 Our professional outdoor furniture can withstand the sun, rain, corrosion, easy to clean. However, we do not recommend the use of FRP furniture in deserts or windy areas with strong wind erosion.
1.9 Lamps and lanterns are made of various environmental protection materials, with excellent safety and layer upon layer inspection. It can adapt to the voltage of different countries, and is equipped with various power plugs. However, in case of emergency, please avoid the touch of children and pets, and try to avoid using in various extreme weather, such as severe thunderstorms, typhoons, earthquakes, tornadoes and other disaster weather, so as to avoid danger. Please do not touch the bulb or other positions after the lamp works for a long time to avoid scalding.
1.10 Most of the movements of clocks and watches are made in Switzerland. They are accurate, silent and energy-saving. Some countries are forbidden to send batteries by air mail. You may need to purchase matching batteries by yourself.
1.11 Small home furnishings and decorations are solid and environmentally friendly, without peculiar smell.
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Can I customize the products?
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Yes, you can customize patterns, embroidery, logos, materials, dimensions, color, style and so on. Packaging can also be customized.
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Materials for customization?
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We offer free samples for customization. Contact us directly to get more material selections.
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How to order?
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You can select product options on our website, enter your custom requirements if you wish, add them to the shopping cart, discounts are automatically displayed based on the amount and quantity, click settlement and place an order. We will contact you in time with payment information and confirm the necessary details.
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How to save money?
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Try to make the volume of the ordered products larger than 15 cbm (cubic meters), which will save a lot of freight.
The more you order, the more discounts you get. If you meet a certain quantity or amount, you will enjoy more discounts, which are automatically displayed based on the amount and quantity.
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Do you ship worldwide?
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Yes, we ship internationally, and we keep close cooperation with international logistics companies to ensure safe and timely delivery to your designated destination.
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How long is the production time?
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For made to order products, the production time depends on the quantity of the order, as well as the specific size, specification, color, material, customized information and other requirements. Generally it takes 1~3 weeks to well finish it.
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Type of shipping?
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We provide full container sea transportation, railway, road intermodal transportation. We also supply express shipment for small items.
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How much is the shipping cost?
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Please add products to the shopping cart, select your country and region, the freight will be automatically displayed on our website.​
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If the total price is negotiable?
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Yes, you can place your orders on our website without processing your payment, afterwards,we will give you a total price with reasonable discount for your confirmation.
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Is it possible to track the shipment?
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Yes. For sea transportation, we provide the bill of lading documents for online tracking at shipping companies website.
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How to pick up the goods?
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We deliver the goods to the nearest logistics warehouse in your area, you can find your own local truck to pick up the goods. Because you are very familiar with the local situation, doing so will usually make the total freight the cheapest, which is also the most recommended mode of transportation. This is also the default shipping option of our website.
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How to pay?
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For company buyers, we accept Bank Transfer, Wire Transfer, Check, Worldfirst. We have accounts with numerous well-known banks in the Americas, Europe, and Australia, Asia including Citibank and JPMorgan Chase, ensuring a worry-free collection process, safe and convenient. Currency accepted: USD, EUR, CAD, GBP, AUD, NZD, JPY, HKD, SGD, CNH.
For individual buyers, we also accept Western Union, MoneyGram, Escrow, 2checkout, Alipay, Ria Money Transfer, Wise, Remitly, etc.
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For small items buyer, we also accept Visa, MasterCard, etc credit card payment.
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Can I pay by credit card?
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Yes, for small amount orders, sample orders, trail orders which can be sent via air express shipment, we accept Visa, MasterCard, Jcb, Discover, Diners, Amex, please contact us to check if your card can be collected, handling fee is required.
You can also pay the deposit first and then the balance similar to installment.
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How to pay the deposit first and then the balance?
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For order amount over 15,000 USD:
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1. You can pay 30% of the total amount as a deposit, we will start production since the deposit was collected.
2. We send photos of all finished products for your confirmation. If there is a problem, you can let us modify until every details are qualified. If there is no problem, you can pay 60% of the total amount for releasing the shipment.
3. You can finish the balance payment which is 10% of the total amount when the goods are collected at your address.
We highly suggest this payment method, which is both safe for us.
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Can I pay with paypal?
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Considering PayPal does not support transaction for reproduction products (IP issues), we can not accept paypal while we can accept Alipay, Skrill, 2Checkout, Western Union, MoneyGram and other online payments, which are convenient and safe as well.
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Return Policy? Can customized products be returned?
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Within 7 days after receiving the goods, you can return or exchange the goods at any time, and the freight shall be borne by you. Within 15 days, it can be returned or partially refunded due to quality problems. Products with customized sizes, colors and logos may not be accepted for return. Please contact us before placing an order.
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Can you provide the cooperative customers in my country?
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Although our customers are all over Europe, Australia and America, and even many well-known old brand construction companies, design and decoration companies, well-known industry retailers, well-known online stores, or your local stores are our long-term customers, we firmly believe that customer information can not be sold or used for publicity. This is our commitment to them and a necessary measure to safeguard the rights and interests of our dealers.
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Will you use my business or personal information to promote profits, just like other competitors?
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We will never do that. All your information will be kept absolutely confidential. We promise that we will never disclose any business information or secrets to anyone, and your personal privacy will be absolutely confidential. This is also a necessary measure to protect the rights and interests of our dealers.
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Terms and Conditions?
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Our website refers to, mentions, names, only personal names, not brands or trademarks. We can only produce trademarked products when authorized. If you find any inappropriate of our products, please feel free to contact us, we are willing to solve all problems at any time.
All product dimensions are measured by hand, there could be slight difference.
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Do you participate in and undertake interior design projects?
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Yes, we are very much looking forward to establish long-term cooperative relationships with design companies, studios, excellent designer teams, and independent designers all over the world. You only need to focus on inspiration and design, and leave the rest to us, contact us.
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I am not satisfied with your salesmen or customer service or logistics operators. How can I write to state or request?
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Please send an email to info@fcl-furniture.com directly.
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Promotions?
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Buy samll items, it is free shipping when more than 10 items unlimited or more than 800 USD.
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Disclaimer
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Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, we cannot guarantee that all information is entirely error-free or current.
Colors, textures, and sizes of products may vary slightly due to screen settings, lighting, or manufacturing differences.
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Product Use
Our products designed for specific uses as described in product details. Improper use or assembly may result in damage or injury. Please follow all instructions and guidelines provided.
We are not liable for any damage, injury, or loss resulting from the misuse of our products.
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​You are expected to exercise common sense and have the obligation to familiarize yourself with the regulations of the designated delivery destination for your products, ensuring the lawful and compliant use of your goods or services.
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Website Content
The content on our website is provided for general information purposes only. While we make every effort to ensure accuracy, we do not guarantee the completeness, reliability, or suitability of the information.
Any reliance you place on such information is strictly at your own risk.
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Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or assume responsibility for the content, privacy policies, or practices of these sites.
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Intellectual Property Disclaimer
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We do not sell nor promise to sell the following products: any counterfeit goods bearing brands, trademarks, logos, any products within the validity period of design patents or any related rights, and any products that you believe may infringe upon the rights of any individual, company, or organization.
Any names, surnames, abbreviations, acronyms, slang terms, including any misspellings not yet corrected, mentioned or referenced on this website do not specifically refer to any brand, trademark, logo, studio, company name, organization, etc. Any numbers used are meant to represent the numerical value itself or may be used to indicate the years, they represent the style era of the product rather than its manufacturing year. We do not sell any antique or second-hand, used products.
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We do not waive our commitment to utilizing AI technology to assist in design. If you believe this may infringe upon your rights, please contact us immediately. We will conduct an investigation and address any related issues at the earliest opportunity.
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If you believe that any content on our website infringes your intellectual property rights, please contact us immediately with detailed information. We will investigate and take appropriate action.
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Limitation of Liability
To the fullest extent permitted, Designs Weekly Refresh Furniture shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or products.
This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
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Changes to This Disclaimer
We reserve the right to update or modify this disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website constitutes acceptance of the updated terms.
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Declaration
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The products sold on this website or any products produced based on custom design do not contain any trademarks, logos, or marks. You can customize your trademark, but you need to obtain your authorization and provide proof that you legally own the usage rights of the mark. All product illustrations provided on this site are for reference purposes only for custom products. Actual finished products may differ slightly or significantly from the illustrations.
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Product main images and other images displayed on this site could be sourced from the internet or generated using artificial intelligence synthesis technology. If you believe these images may infringe on your rights, please contact us. We will investigate promptly and take all necessary actions to mitigate any potential risks.
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Product names, descriptions, product links, titles of pages, keywords, and seo related data could be automatically optimized or generated by AI to improve visibility. We conduct thorough checks to ensure that the information aligns with the actual products. However, due to the use of AI and other technical limitations, we cannot guarantee 100% accuracy. If you believe there is any discrepancy or inappropriate content, please contact us. We will investigate promptly and take all necessary actions to resolve the issue.
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The information, links, images and other content in our blog posts are valid as of the time of publication. However, please note that this information may change over time without notice. We strive to keep our content up to date, but we cannot guarantee that all details are up to date. External links and images may be updated or changed.
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Any order placed on this website is deemed to be authorized for non-commercial reasonable personal use by the purchaser or authorized party. We strongly advise you to use our products legally and do not assume responsibility for any of the following (including but not limited to) items:
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Any risks associated with renting, selling, reselling, commercial, or other forms of use.
Any public exhibitions in both profit-making and non-profit-making settings.
Any sales, resales, rentals, or other forms of distribution of the product in any other country or region.
Safety responsibilities arising from unreasonable or improper use.
Violation of laws, regulations, and rules applicable to the location of the purchaser or authorized party.
Any disputes related to copyright or trademark rights.
According to common knowledge, the buyer bears responsibility for any objections that should have been raised at the time of purchase but were not.
Risk liability arising from obvious changes in time or space, or from a change in the product owner.
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